{"id":8650,"date":"2026-07-25T16:19:01","date_gmt":"2026-07-25T13:19:01","guid":{"rendered":"https:\/\/hybrid-service.md\/?page_id=8650"},"modified":"2026-07-25T16:26:59","modified_gmt":"2026-07-25T13:26:59","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/hybrid-service.md\/ru\/customer-support\/","title":{"rendered":"Grija pentru clien\u021bi"},"content":{"rendered":"<p><strong>Noi nu repar\u0103m doar automobile. Noi construim \u00eencredere. Grija pentru client nu este o sec\u021biune a site-ului. Este principiul muncii noastre zilnice.<\/strong><\/p>\n<p>La Hybrid Service nu respect\u0103m doar propriile noastre standarde de deservire, ci \u0219i cerin\u021bele legisla\u021biei Republicii Moldova \u00een domeniul protec\u021biei drepturilor consumatorilor.<\/p>\n<p><strong>Fiecare client are dreptul la:<\/strong><\/p>\n<ul>\n<li>Primirea documentelor care confirm\u0103 serviciile prestate;<\/li>\n<li>Informa\u021bii clare \u0219i veridice despre costul lucr\u0103rilor;<\/li>\n<li>Acordarea prealabil\u0103 a repara\u021biei \u0219i a costului acesteia;<\/li>\n<li>Garan\u021bie pentru lucr\u0103rile efectuate \u0219i piesele instalate (\u00een cazurile prev\u0103zute de lege \u0219i de condi\u021biile garan\u021biei);<\/li>\n<li>Desp\u0103gubirea prejudiciului \u00een cazul prest\u0103rii unor servicii de calitate necorespunz\u0103toare;<\/li>\n<li>Adresarea c\u0103tre organele de stat competente pentru protec\u021bia drepturilor sale.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Actele normative principale ale Republicii Moldova care protejeaz\u0103 consumatorii de servicii<\/h2>\n<p>&nbsp;<br \/>\n<strong>Pentru o astfel de pagin\u0103 este suficient s\u0103 facem referire la urm\u0103toarele documente:<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/www.legis.md\/cautare\/getResults?doc_id=144442&amp;lang=ro\" target=\"_blank\" rel=\"noopener\">Legea Republicii Moldova nr. 105 din 13.03.2003<\/a> \u201ePrivind protec\u021bia consumatorilor\u201d \u2014 legea principal\u0103 care reglementeaz\u0103 drepturile consumatorilor la achizi\u021bionarea de bunuri \u0219i servicii. Ea stabile\u0219te dreptul la servicii sigure \u0219i calitative, ob\u021binerea informa\u021biilor complete, serviciul de garan\u021bie \u0219i mecanismele de protec\u021bie a drepturilor \u00eenc\u0103lcate.<\/li>\n<li><a href=\"https:\/\/www.legis.md\/cautare\/getResults?doc_id=112573&amp;lang=ro\" target=\"_blank\" rel=\"noopener\">Codul Civil al Republicii Moldova<\/a> \u2014 reglementeaz\u0103 raporturile contractuale dintre prestator \u0219i beneficiar, inclusiv r\u0103spunderea pentru executarea necorespunz\u0103toare a obliga\u021biilor, desp\u0103gubirea prejudiciilor \u0219i modul de solu\u021bionare a litigiilor.<\/li>\n<\/ol>\n<p>Nu consider\u0103m respectarea legii ca o obliga\u021bie. Pentru noi aceasta este un standard minim. Adev\u0103rata grij\u0103 fa\u021b\u0103 de client \u00eencepe acolo unde se termin\u0103 cerin\u021bele obligatorii ale legisla\u021biei.<br \/>\n&nbsp;<br \/>\n<strong>Dac\u0103 ave\u021bi nevoie<\/strong> de feedback din partea administra\u021biei Hybrid Service, v\u0103 rug\u0103m s\u0103 vizita\u021bi <a href=\"\/contacts\/\">pagina de contacte<\/a> de pe site-ul nostru.<br \/>\n&nbsp;<br \/>\n<div class=\"su-divider su-divider-style-default\" style=\"margin:15px 0;border-width:4px;border-color:#1485d2\"><\/div>\n    <div class=\"hs-consult-wrap\" id=\"hsConsultWrap1\" data-hs-form>\n      <div class=\"hs-consult-card\">\n\n        <span class=\"hs-badge\">Consulta\u021bie gratuit\u0103<\/span>\n\n        <h2 class=\"hs-title\">Ave\u021bi nevoie de un sfat profesionist?<\/h2>\n        <p class=\"hs-subtitle\">L\u0103sa\u021bi datele de contact, iar specialistul nostru v\u0103 va suna \u0219i v\u0103 va oferi recomand\u0103ri profesionale.<\/p>\n\n        <form class=\"hs-form\" novalidate>\n          <div class=\"hs-field\">\n            <label>Numele dumneavoastr\u0103<\/label>\n            <input type=\"text\" name=\"name\" placeholder=\"Introduce\u021bi numele\" autocomplete=\"name\">\n          <\/div>\n\n          <div class=\"hs-field\">\n            <label>Telefon<\/label>\n            <input type=\"tel\" name=\"phone\" placeholder=\"+373 XX XXX XXX\" autocomplete=\"tel\" inputmode=\"tel\" required>\n            <span class=\"hs-error\">Verifica\u021bi num\u0103rul de telefon<\/span>\n          <\/div>\n\n          <div class=\"hs-field\">\n            <label>Marca automobilului<\/label>\n            <div class=\"hs-select-wrap\">\n              <select name=\"brand\">\n                <option value=\"Toyota\">Toyota<\/option>\n                <option value=\"Lexus\">Lexus<\/option>\n                <option value=\"Hyundai\">Hyundai<\/option>\n                <option value=\"Kia\">Kia<\/option>\n                <option value=\"Alt model\">Alt model<\/option>\n              <\/select>\n            <\/div>\n          <\/div>\n\n          <button type=\"submit\" class=\"hs-submit\">\n            <span class=\"hs-submit-label\">Solicit\u0103 consulta\u021bia<\/span>\n            <span class=\"hs-spinner\" aria-hidden=\"true\"><\/span>\n          <\/button>\n\n          <div class=\"hs-status\" role=\"status\" aria-live=\"polite\"><\/div>\n        <\/form>\n\n        <div class=\"hs-perks\">\n          <div class=\"hs-perk\">\n            <div class=\"hs-perk-top\">\u2713 Gratuit<\/div>\n            <div class=\"hs-perk-sub\">Consulta\u021bie<\/div>\n          <\/div>\n          <div class=\"hs-perk\">\n            <div class=\"hs-perk-top\">\u2713 Rapid<\/div>\n            <div class=\"hs-perk-sub\">R\u0103spuns operativ<\/div>\n          <\/div>\n          <div class=\"hs-perk\">\n            <div class=\"hs-perk-top\">\u2713 Expert<\/div>\n            <div class=\"hs-perk-sub\">Specialist Hybrid<\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"hs-footnote\">Datele dumneavoastr\u0103 sunt utilizate exclusiv pentru a v\u0103 contacta \u00een leg\u0103tur\u0103 cu solicitarea transmis\u0103.<\/div>\n      <\/div>\n    <\/div>\n\n    <style>\n      #hsConsultWrap1 {\n        --hs-blue: #1485d2;\n        --hs-green: #65902e;\n        --hs-orange-1: #de5c1c;\n        --hs-orange-2: #ff7b2b;\n        --hs-ink: #102033;\n        --hs-text: #4c5d6d;\n        --hs-border: #d9e2ea;\n        --hs-shadow: rgba(0,0,0,.08);\n        box-sizing: border-box;\n        width: 100%;\n        max-width: 560px;\n        margin: 32px auto;\n        font-family: 'Open Sans', Arial, sans-serif;\n      }\n      #hsConsultWrap1 *,\n      #hsConsultWrap1 *::before,\n      #hsConsultWrap1 *::after { box-sizing: border-box; }\n\n      #hsConsultWrap1 .hs-consult-card {\n        padding: 22px 18px 20px;\n        border-radius: 22px;\n        background: linear-gradient(135deg, #ffffff 0%, #f5f9fc 100%);\n        border: 1px solid rgba(20,133,210,.12);\n        box-shadow: 0 12px 28px var(--hs-shadow);\n      }\n      #hsConsultWrap1 .hs-badge {\n        display: inline-block;\n        margin-bottom: 14px;\n        padding: 7px 15px;\n        border-radius: 30px;\n        background: var(--hs-green);\n        color: #fff;\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 11px;\n        font-weight: 800;\n        text-transform: uppercase;\n        letter-spacing: .05em;\n      }\n      #hsConsultWrap1 .hs-title {\n        margin: 0 0 10px !important;\n        color: var(--hs-ink);\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 26px !important;\n        line-height: 1.22 !important;\n        font-weight: 900 !important;\n      }\n      #hsConsultWrap1 .hs-subtitle {\n        margin: 0 0 20px !important;\n        color: var(--hs-text);\n        font-size: 15px !important;\n        line-height: 1.55 !important;\n        font-weight: 400 !important;\n      }\n      #hsConsultWrap1 .hs-field { margin-bottom: 16px; }\n      #hsConsultWrap1 .hs-field label {\n        display: block !important;\n        margin: 0 0 7px !important;\n        color: var(--hs-ink);\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 14px !important;\n        font-weight: 800 !important;\n        line-height: 1.4 !important;\n      }\n      #hsConsultWrap1 .hs-field input,\n      #hsConsultWrap1 .hs-field select {\n        width: 100%;\n        height: 52px;\n        padding: 0 16px;\n        border-radius: 16px;\n        border: 1px solid var(--hs-border);\n        background: #fff;\n        color: var(--hs-ink);\n        font-size: 16px;\n        font-family: 'Open Sans', Arial, sans-serif;\n        outline: none;\n        transition: border-color .15s ease, box-shadow .15s ease;\n        -webkit-appearance: none;\n        appearance: none;\n      }\n      #hsConsultWrap1 .hs-field input::placeholder { color: #9aa6b3; }\n      #hsConsultWrap1 .hs-field input:focus,\n      #hsConsultWrap1 .hs-field select:focus {\n        border-color: var(--hs-blue);\n        box-shadow: 0 0 0 4px rgba(20,133,210,.12);\n      }\n      #hsConsultWrap1 .hs-field.hs-invalid input { border-color: #e0432c; }\n      #hsConsultWrap1 .hs-error {\n        display: none;\n        margin-top: 6px;\n        font-size: 12.5px;\n        color: #e0432c;\n        font-weight: 600;\n      }\n      #hsConsultWrap1 .hs-field.hs-invalid .hs-error { display: block; }\n      #hsConsultWrap1 .hs-select-wrap { position: relative; }\n      #hsConsultWrap1 .hs-select-wrap::after {\n        content: \"\";\n        position: absolute;\n        right: 18px;\n        top: 50%;\n        width: 10px;\n        height: 10px;\n        border-right: 2px solid var(--hs-ink);\n        border-bottom: 2px solid var(--hs-ink);\n        transform: translateY(-70%) rotate(45deg);\n        pointer-events: none;\n      }\n      #hsConsultWrap1 .hs-select-wrap select { padding-right: 42px; cursor: pointer; }\n      #hsConsultWrap1 .hs-submit {\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        gap: 10px;\n        width: 100%;\n        min-height: 54px;\n        padding: 0 18px;\n        border: none;\n        border-radius: 18px;\n        cursor: pointer;\n        background: linear-gradient(135deg, var(--hs-orange-1), var(--hs-orange-2));\n        color: #fff;\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 16px;\n        font-weight: 900;\n        line-height: 1;\n        box-shadow: 0 12px 26px rgba(222,92,28,.32);\n        transition: transform .12s ease, box-shadow .12s ease, opacity .12s ease;\n      }\n      #hsConsultWrap1 .hs-submit:hover { transform: translateY(-2px); box-shadow: 0 16px 30px rgba(222,92,28,.38); }\n      #hsConsultWrap1 .hs-submit:active { transform: translateY(0); }\n      #hsConsultWrap1 .hs-submit:disabled { opacity: .72; cursor: not-allowed; transform: none; }\n      #hsConsultWrap1 .hs-spinner {\n        display: none;\n        width: 16px;\n        height: 16px;\n        border: 2.5px solid rgba(255,255,255,.5);\n        border-top-color: #fff;\n        border-radius: 50%;\n        animation: hs-spin-1 .7s linear infinite;\n      }\n      #hsConsultWrap1 .hs-submit.hs-loading .hs-spinner { display: inline-block; }\n      #hsConsultWrap1 .hs-submit.hs-loading .hs-submit-label { opacity: .85; }\n      @keyframes hs-spin-1 { to { transform: rotate(360deg); } }\n      #hsConsultWrap1 .hs-status {\n        display: none;\n        align-items: center;\n        gap: 10px;\n        margin-top: 14px;\n        padding: 12px 15px;\n        border-radius: 14px;\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 13.5px;\n        font-weight: 700;\n        line-height: 1.4;\n      }\n      #hsConsultWrap1 .hs-status.hs-ok   { display: flex; background: rgba(101,144,46,.10); color: #4d6f22; }\n      #hsConsultWrap1 .hs-status.hs-fail { display: flex; background: rgba(224,67,44,.10); color: #c33a22; }\n      #hsConsultWrap1 .hs-status::before {\n        content: \"\";\n        flex-shrink: 0;\n        width: 18px;\n        height: 18px;\n        border-radius: 50%;\n        background-size: 11px;\n        background-repeat: no-repeat;\n        background-position: center;\n      }\n      #hsConsultWrap1 .hs-status.hs-ok::before {\n        background-color: var(--hs-green);\n        background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='20 6 9 17 4 12'\/%3E%3C\/svg%3E\");\n      }\n      #hsConsultWrap1 .hs-status.hs-fail::before {\n        background-color: #e0432c;\n        background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cline x1='12' y1='8' x2='12' y2='13'\/%3E%3Ccircle cx='12' cy='16.5' r='.5' fill='white'\/%3E%3C\/svg%3E\");\n      }\n      #hsConsultWrap1 .hs-perks {\n        display: flex;\n        gap: 8px;\n        margin-top: 20px;\n        flex-wrap: wrap;\n      }\n      #hsConsultWrap1 .hs-perk {\n        flex: 1 1 30%;\n        min-width: 96px;\n        padding: 12px 8px;\n        border-radius: 14px;\n        background: #fff;\n        border: 1px solid #edf2f6;\n        text-align: center;\n      }\n      #hsConsultWrap1 .hs-perk-top {\n        font-family: 'Montserrat', Arial, sans-serif;\n        font-size: 13px;\n        font-weight: 800;\n        color: var(--hs-green);\n      }\n      #hsConsultWrap1 .hs-perk-sub {\n        margin-top: 2px !important;\n        font-size: 11.5px !important;\n        line-height: 1.4 !important;\n        color: #667;\n      }\n      #hsConsultWrap1 .hs-footnote {\n        margin-top: 22px;\n        padding: 14px 16px;\n        border-radius: 16px;\n        background: #eef6fb;\n        text-align: center;\n        font-size: 12.5px;\n        line-height: 1.5;\n        color: #4b5c6d;\n      }\n      @media (min-width: 640px) {\n        #hsConsultWrap1 { margin: 46px auto; }\n        #hsConsultWrap1 .hs-consult-card { padding: 32px 30px 28px; border-radius: 28px; }\n        #hsConsultWrap1 .hs-badge { font-size: 12px; padding: 8px 18px; margin-bottom: 18px; }\n        #hsConsultWrap1 .hs-title { font-size: 36px !important; margin-bottom: 14px !important; }\n        #hsConsultWrap1 .hs-subtitle { font-size: 17px; margin-bottom: 26px; }\n        #hsConsultWrap1 .hs-field { margin-bottom: 18px; }\n        #hsConsultWrap1 .hs-field label { font-size: 15px; }\n        #hsConsultWrap1 .hs-field input,\n        #hsConsultWrap1 .hs-field select { height: 58px; border-radius: 18px; padding: 0 18px; }\n        #hsConsultWrap1 .hs-submit { min-height: 60px; border-radius: 20px; font-size: 17px; }\n        #hsConsultWrap1 .hs-perks { gap: 10px; margin-top: 24px; }\n        #hsConsultWrap1 .hs-perk { padding: 14px 10px; }\n        #hsConsultWrap1 .hs-perk-top { font-size: 14px; }\n        #hsConsultWrap1 .hs-perk-sub { font-size: 12.5px; }\n        #hsConsultWrap1 .hs-footnote { margin-top: 26px; padding: 16px 18px; font-size: 13.5px; }\n      }\n      @media (min-width: 900px) {\n        #hsConsultWrap1 .hs-title { font-size: 40px !important; }\n      }\n    <\/style>\n\n    <script>\n    (function () {\n      var wrap = document.getElementById(\"hsConsultWrap1\");\n      if (!wrap) return;\n      var form = wrap.querySelector(\"form.hs-form\");\n      if (!form) return;\n\n      var HS_CONFIG = {\n        endpoint: \"\/wp-admin\/admin-ajax.php\",\n        ajaxAction: \"hs_send_telegram\"\n      };\n\n      var phoneInput = form.querySelector(\"[name='phone']\");\n      var nameInput = form.querySelector(\"[name='name']\");\n      var brandInput = form.querySelector(\"[name='brand']\");\n      var phoneField = phoneInput.closest(\".hs-field\");\n      var status = wrap.querySelector(\".hs-status\");\n      var btn = form.querySelector(\".hs-submit\");\n\n      phoneInput.addEventListener(\"focus\", function () {\n        if (!phoneInput.value) phoneInput.value = \"+373 \";\n      });\n      phoneInput.addEventListener(\"input\", function () {\n        var digits = phoneInput.value.replace(\/\\D\/g, \"\");\n        if (digits.charAt(0) === \"0\") digits = digits.slice(1);\n        if (digits.indexOf(\"373\") !== 0) digits = \"373\" + digits.replace(\/^373\/, \"\");\n        digits = digits.slice(0, 11);\n\n        var rest = digits.slice(3);\n        var formatted = \"+373\";\n        if (rest.length > 0) formatted += \" \" + rest.slice(0, 2);\n        if (rest.length > 2) formatted += \" \" + rest.slice(2, 5);\n        if (rest.length > 5) formatted += \" \" + rest.slice(5, 8);\n        phoneInput.value = formatted;\n      });\n\n      function isValidPhone(v) {\n        var digits = v.replace(\/\\D\/g, \"\");\n        return digits.length === 11 && digits.indexOf(\"373\") === 0;\n      }\n\n      function setStatus(text, kind) {\n        status.textContent = text;\n        status.className = \"hs-status\" + (kind ? \" \" + kind : \"\");\n      }\n\n      form.addEventListener(\"submit\", function (e) {\n        e.preventDefault();\n        setStatus(\"\", \"\");\n\n        var phoneOk = isValidPhone(phoneInput.value);\n        phoneField.classList.toggle(\"hs-invalid\", !phoneOk);\n        if (!phoneOk) { phoneInput.focus(); return; }\n\n        var params = new URLSearchParams();\n        params.set(\"action\", HS_CONFIG.ajaxAction);\n        params.set(\"name\", nameInput.value.trim() || \"\u041d\u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043e\");\n        params.set(\"phone\", phoneInput.value.trim());\n        if (brandInput) params.set(\"brand\", brandInput.value);\n        params.set(\"source\", \"Pagina: \" + document.title);\n\n        btn.classList.add(\"hs-loading\");\n        btn.disabled = true;\n\n        fetch(HS_CONFIG.endpoint, {\n          method: \"POST\",\n          headers: { \"Content-Type\": \"application\/x-www-form-urlencoded;charset=UTF-8\" },\n          body: params.toString()\n        })\n          .then(function (res) { return res.json(); })\n          .then(function (json) {\n            if (json && json.success) {\n              setStatus(\"Mul\u021bumim! V\u0103 vom contacta \u00een cel mai scurt timp.\", \"hs-ok\");\n              form.reset();\n              phoneField.classList.remove(\"hs-invalid\");\n            } else {\n              var msg = (json && json.data) ? json.data : \"Eroare la trimitere. \u00cencerca\u021bi din nou.\";\n              setStatus(msg, \"hs-fail\");\n            }\n          })\n          .catch(function () {\n            setStatus(\"Eroare de conexiune. Suna\u021bi-ne direct, v\u0103 rug\u0103m.\", \"hs-fail\");\n          })\n          .finally(function () {\n            btn.classList.remove(\"hs-loading\");\n            btn.disabled = false;\n          });\n      });\n    })();\n    <\/script>\n    \n","protected":false},"excerpt":{"rendered":"<p>Noi nu repar\u0103m doar automobile. Noi construim \u00eencredere. Grija pentru client nu este o sec\u021biune a site-ului. Este principiul muncii noastre zilnice. La Hybrid Service nu respect\u0103m doar propriile noastre standarde de deservire, ci \u0219i cerin\u021bele legisla\u021biei Republicii Moldova \u00een domeniul protec\u021biei drepturilor consumatorilor. Fiecare client are dreptul la: Primirea documentelor care confirm\u0103 serviciile prestate; Informa\u021bii clare \u0219i veridice despre costul lucr\u0103rilor; Acordarea prealabil\u0103 a repara\u021biei \u0219i a costului acesteia; Garan\u021bie pentru lucr\u0103rile efectuate \u0219i piesele instalate (\u00een cazurile prev\u0103zute de lege \u0219i de condi\u021biile garan\u021biei); Desp\u0103gubirea prejudiciului \u00een cazul prest\u0103rii unor servicii de calitate necorespunz\u0103toare; Adresarea c\u0103tre organele de stat competente pentru protec\u021bia drepturilor sale. &nbsp; Actele normative principale ale Republicii Moldova care protejeaz\u0103 consumatorii de servicii &nbsp; Pentru o astfel de pagin\u0103 este suficient s\u0103 facem referire la urm\u0103toarele documente: Legea Republicii Moldova nr. 105 din 13.03.2003 \u201ePrivind protec\u021bia consumatorilor\u201d \u2014 legea principal\u0103 care reglementeaz\u0103 drepturile consumatorilor la achizi\u021bionarea de bunuri \u0219i servicii. Ea stabile\u0219te dreptul la servicii sigure \u0219i calitative, ob\u021binerea informa\u021biilor complete, serviciul de garan\u021bie \u0219i mecanismele de protec\u021bie a drepturilor \u00eenc\u0103lcate. Codul Civil al Republicii Moldova \u2014 reglementeaz\u0103 raporturile contractuale dintre prestator \u0219i beneficiar, inclusiv r\u0103spunderea pentru executarea necorespunz\u0103toare a obliga\u021biilor, desp\u0103gubirea prejudiciilor \u0219i modul de solu\u021bionare a litigiilor. Nu consider\u0103m respectarea legii ca o obliga\u021bie. Pentru noi aceasta este un standard minim. Adev\u0103rata grij\u0103 fa\u021b\u0103 de client \u00eencepe acolo unde se termin\u0103 cerin\u021bele obligatorii ale legisla\u021biei. &nbsp; Dac\u0103 ave\u021bi nevoie de feedback din partea administra\u021biei Hybrid Service, v\u0103 rug\u0103m s\u0103 vizita\u021bi pagina de contacte de pe site-ul nostru. &nbsp;<\/p>","protected":false},"author":1,"featured_media":8662,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":3,"footnotes":""},"class_list":["post-8650","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hybrid-service.md\/ru\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435\" \/>\n<meta property=\"og:description\" content=\"Noi nu repar\u0103m doar automobile. Noi construim \u00eencredere. Grija pentru client nu este o sec\u021biune a site-ului. Este principiul muncii noastre zilnice. La Hybrid Service nu respect\u0103m doar propriile noastre standarde de deservire, ci \u0219i cerin\u021bele legisla\u021biei Republicii Moldova \u00een domeniul protec\u021biei drepturilor consumatorilor. Fiecare client are dreptul la: Primirea documentelor care confirm\u0103 serviciile prestate; Informa\u021bii clare \u0219i veridice despre costul lucr\u0103rilor; Acordarea prealabil\u0103 a repara\u021biei \u0219i a costului acesteia; Garan\u021bie pentru lucr\u0103rile efectuate \u0219i piesele instalate (\u00een cazurile prev\u0103zute de lege \u0219i de condi\u021biile garan\u021biei); Desp\u0103gubirea prejudiciului \u00een cazul prest\u0103rii unor servicii de calitate necorespunz\u0103toare; Adresarea c\u0103tre organele de stat competente pentru protec\u021bia drepturilor sale. &nbsp; Actele normative principale ale Republicii Moldova care protejeaz\u0103 consumatorii de servicii &nbsp; Pentru o astfel de pagin\u0103 este suficient s\u0103 facem referire la urm\u0103toarele documente: Legea Republicii Moldova nr. 105 din 13.03.2003 \u201ePrivind protec\u021bia consumatorilor\u201d \u2014 legea principal\u0103 care reglementeaz\u0103 drepturile consumatorilor la achizi\u021bionarea de bunuri \u0219i servicii. Ea stabile\u0219te dreptul la servicii sigure \u0219i calitative, ob\u021binerea informa\u021biilor complete, serviciul de garan\u021bie \u0219i mecanismele de protec\u021bie a drepturilor \u00eenc\u0103lcate. Codul Civil al Republicii Moldova \u2014 reglementeaz\u0103 raporturile contractuale dintre prestator \u0219i beneficiar, inclusiv r\u0103spunderea pentru executarea necorespunz\u0103toare a obliga\u021biilor, desp\u0103gubirea prejudiciilor \u0219i modul de solu\u021bionare a litigiilor. Nu consider\u0103m respectarea legii ca o obliga\u021bie. Pentru noi aceasta este un standard minim. Adev\u0103rata grij\u0103 fa\u021b\u0103 de client \u00eencepe acolo unde se termin\u0103 cerin\u021bele obligatorii ale legisla\u021biei. &nbsp; Dac\u0103 ave\u021bi nevoie de feedback din partea administra\u021biei Hybrid Service, v\u0103 rug\u0103m s\u0103 vizita\u021bi pagina de contacte de pe site-ul nostru. &nbsp;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hybrid-service.md\/ru\/customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-25T13:26:59+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/hybrid-service.md\/wp-content\/uploads\/2026\/07\/customer-support-hybrid-service-moldova.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"682\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u043c\u0438\u043d\u0443\u0442\u044b\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/\",\"url\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/\",\"name\":\"Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hybrid-service.md\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/customer-support-hybrid-service-moldova.jpg\",\"datePublished\":\"2026-07-25T13:19:01+00:00\",\"dateModified\":\"2026-07-25T13:26:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/#breadcrumb\"},\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/hybrid-service.md\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/customer-support-hybrid-service-moldova.jpg\",\"contentUrl\":\"https:\\\/\\\/hybrid-service.md\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/customer-support-hybrid-service-moldova.jpg\",\"width\":1280,\"height\":682},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/customer-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\\\/\\\/hybrid-service.md\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Grija pentru clien\u021bi\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hybrid-service.md\\\/#website\",\"url\":\"https:\\\/\\\/hybrid-service.md\\\/\",\"name\":\"\u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hybrid-service.md\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ru-RU\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hybrid-service.md\/ru\/customer-support\/","og_locale":"ru_RU","og_type":"article","og_title":"Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435","og_description":"Noi nu repar\u0103m doar automobile. Noi construim \u00eencredere. Grija pentru client nu este o sec\u021biune a site-ului. Este principiul muncii noastre zilnice. La Hybrid Service nu respect\u0103m doar propriile noastre standarde de deservire, ci \u0219i cerin\u021bele legisla\u021biei Republicii Moldova \u00een domeniul protec\u021biei drepturilor consumatorilor. Fiecare client are dreptul la: Primirea documentelor care confirm\u0103 serviciile prestate; Informa\u021bii clare \u0219i veridice despre costul lucr\u0103rilor; Acordarea prealabil\u0103 a repara\u021biei \u0219i a costului acesteia; Garan\u021bie pentru lucr\u0103rile efectuate \u0219i piesele instalate (\u00een cazurile prev\u0103zute de lege \u0219i de condi\u021biile garan\u021biei); Desp\u0103gubirea prejudiciului \u00een cazul prest\u0103rii unor servicii de calitate necorespunz\u0103toare; Adresarea c\u0103tre organele de stat competente pentru protec\u021bia drepturilor sale. &nbsp; Actele normative principale ale Republicii Moldova care protejeaz\u0103 consumatorii de servicii &nbsp; Pentru o astfel de pagin\u0103 este suficient s\u0103 facem referire la urm\u0103toarele documente: Legea Republicii Moldova nr. 105 din 13.03.2003 \u201ePrivind protec\u021bia consumatorilor\u201d \u2014 legea principal\u0103 care reglementeaz\u0103 drepturile consumatorilor la achizi\u021bionarea de bunuri \u0219i servicii. Ea stabile\u0219te dreptul la servicii sigure \u0219i calitative, ob\u021binerea informa\u021biilor complete, serviciul de garan\u021bie \u0219i mecanismele de protec\u021bie a drepturilor \u00eenc\u0103lcate. Codul Civil al Republicii Moldova \u2014 reglementeaz\u0103 raporturile contractuale dintre prestator \u0219i beneficiar, inclusiv r\u0103spunderea pentru executarea necorespunz\u0103toare a obliga\u021biilor, desp\u0103gubirea prejudiciilor \u0219i modul de solu\u021bionare a litigiilor. Nu consider\u0103m respectarea legii ca o obliga\u021bie. Pentru noi aceasta este un standard minim. Adev\u0103rata grij\u0103 fa\u021b\u0103 de client \u00eencepe acolo unde se termin\u0103 cerin\u021bele obligatorii ale legisla\u021biei. &nbsp; Dac\u0103 ave\u021bi nevoie de feedback din partea administra\u021biei Hybrid Service, v\u0103 rug\u0103m s\u0103 vizita\u021bi pagina de contacte de pe site-ul nostru. &nbsp;","og_url":"https:\/\/hybrid-service.md\/ru\/customer-support\/","og_site_name":"\u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435","article_modified_time":"2026-07-25T13:26:59+00:00","og_image":[{"width":1280,"height":682,"url":"http:\/\/hybrid-service.md\/wp-content\/uploads\/2026\/07\/customer-support-hybrid-service-moldova.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f":"2 \u043c\u0438\u043d\u0443\u0442\u044b"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hybrid-service.md\/customer-support\/","url":"https:\/\/hybrid-service.md\/customer-support\/","name":"Grija pentru clien\u021bi - \u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435","isPartOf":{"@id":"https:\/\/hybrid-service.md\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hybrid-service.md\/customer-support\/#primaryimage"},"image":{"@id":"https:\/\/hybrid-service.md\/customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/hybrid-service.md\/wp-content\/uploads\/2026\/07\/customer-support-hybrid-service-moldova.jpg","datePublished":"2026-07-25T13:19:01+00:00","dateModified":"2026-07-25T13:26:59+00:00","breadcrumb":{"@id":"https:\/\/hybrid-service.md\/customer-support\/#breadcrumb"},"inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hybrid-service.md\/customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/hybrid-service.md\/customer-support\/#primaryimage","url":"https:\/\/hybrid-service.md\/wp-content\/uploads\/2026\/07\/customer-support-hybrid-service-moldova.jpg","contentUrl":"https:\/\/hybrid-service.md\/wp-content\/uploads\/2026\/07\/customer-support-hybrid-service-moldova.jpg","width":1280,"height":682},{"@type":"BreadcrumbList","@id":"https:\/\/hybrid-service.md\/customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430","item":"https:\/\/hybrid-service.md\/"},{"@type":"ListItem","position":2,"name":"Grija pentru clien\u021bi"}]},{"@type":"WebSite","@id":"https:\/\/hybrid-service.md\/#website","url":"https:\/\/hybrid-service.md\/","name":"\u0410\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441 \u0434\u043b\u044f \u0433\u0438\u0431\u0440\u0438\u0434\u043e\u0432 \u0432 \u041a\u0438\u0448\u0438\u043d\u0435\u0432\u0435","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hybrid-service.md\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ru-RU"}]}},"_links":{"self":[{"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/pages\/8650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/comments?post=8650"}],"version-history":[{"count":11,"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/pages\/8650\/revisions"}],"predecessor-version":[{"id":8663,"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/pages\/8650\/revisions\/8663"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/media\/8662"}],"wp:attachment":[{"href":"https:\/\/hybrid-service.md\/ru\/wp-json\/wp\/v2\/media?parent=8650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}